TERMS OF USE
Effective: 13 February 2026
Who we are
Tihi is operated by Savee Group Pty Ltd (ABN 23 672 821 920), registered in New South Wales, Australia (“Tihi,” “we,” “us,” “our”).
Contact: hello@playtihi.com.
Our Privacy Policy explains how we handle personal information.
Acceptance & Eligibility
By accessing our website, creating an account, subscribing, or participating in any game or competition (the “Services”), you agree to these Terms, our Privacy Policy, and where applicable, the Competition Master Terms and relevant Competition Schedule.
If you do not agree, do not use the Services.
You must be 18 years or older and legally permitted to use the Services in your jurisdiction.
One account per person. We may restrict access or features by region. Prize competitions are only open in jurisdictions specified in the relevant Competition Schedule.
Where you participate in a prize competition, the Competition Master Terms prevail for matters relating to competitions.
Your Account & Security
You must provide accurate information and keep it updated.
You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account.
Notify us promptly if you suspect unauthorised access.
Subscriptions, Trials, Billing & Taxes
3.1 Plans & Trials
We may offer free trials. Unless you cancel before the trial ends, your subscription converts to a paid plan and your payment method will be charged at the rate and billing cycle shown at checkout.
3.2 Auto-renewal
Subscriptions renew automatically until cancelled. You may cancel at any time in your account settings. Cancellation stops future renewals; access continues until the end of the current paid period.
3.3 Fees & Changes
Prices, features and plans may change. If we make material changes affecting you, we will provide reasonable notice where required. Applicable taxes (including GST or VAT) may be added.
3.4 Refunds
Except where non-excludable consumer rights require otherwise, fees are non-refundable once a billing period begins. If the Services fail to meet non-excludable guarantees, you are entitled to the remedies required by law.
3.5 Payments
You authorise us and our billing/payment providers to charge your payment method for all fees.
We are not responsible for failed, delayed or declined payment transactions processed by third-party providers.
We may suspend or terminate access for failed payments or chargebacks we reasonably believe are improper.
Fair Play, Integrity & Prohibited Conduct
4.1 Prohibited Conduct
You must not attempt to gain an unfair advantage. This includes, without limitation:
• Using bots, automation, scripts or artificial intelligence tools during live competitions
• Operating multiple or shared accounts
• Colluding or sharing answers during gameplay
• Manipulating latency or network conditions
• Reverse-engineering, tampering, scraping or interfering with systems
• Circumventing geo-restrictions
• Engaging in disruptive or abusive conduct
We may treat any behaviour that seeks to bypass the intended skill-based nature of a game as cheating.
4.2 Monitoring & Enforcement
We may monitor gameplay, investigate anomalies, audit results and enforce the Competition Master Terms. We may warn, suspend, terminate accounts, disqualify entrants or void scores where we reasonably believe these Terms or applicable competition rules have been breached.
4.3 Security
You must not access non-public areas, overload infrastructure, probe systems or interfere with the Services.
Games & Competitions
We run regular and special-event games.
Each prize competition is governed by the Competition Master Terms and a Competition Schedule posted or linked at entry.
If there is a conflict, the Competition Master Terms and Competition Schedule control for that competition.
Skill-based and other promotional formats
Competitions are typically conducted as games of skill, where winners are determined by objective performance criteria such as knowledge, speed and accuracy. From time to time, we may conduct competitions or promotions that include elements of chance or random selection. The format of each competition will be clearly described in the applicable Competition Schedule, which governs that competition.
Eligibility
Eligible territories are listed in each Competition Schedule. We may verify age, identity and residency and disqualify entries that violate applicable law or posted rules.
Non-promotional gameplay may be available more broadly, but prize competitions are limited to the territories specified in the relevant Competition Schedule.
User Content & Feedback
6.1 Your Content
If you submit content (including usernames, avatars, chat messages or other material), you grant us a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, display and distribute it for the purpose of operating, improving and promoting the Services and competitions.
You are responsible for ensuring you have the rights to share your content.
6.2 Feedback
If you provide ideas or suggestions, you grant us a perpetual, worldwide, irrevocable licence to use them without obligation or compensation.
Intellectual Property
The Services, including branding, graphics, content, game logic and software, are owned by us or our licensors and protected by law.
We grant you a personal, limited, non-transferable, revocable licence to use the Services for personal, non-commercial purposes in accordance with these Terms.
Third-Party Services
We use third-party providers to operate the Services (including hosting, gameplay platforms, analytics, billing/payment processors, anti-fraud services and prize fulfilment providers).
Your use of third-party services may be subject to their terms and privacy policies. We are not responsible for third-party services we do not control.
Availability & Changes
We strive for reliability but the Services may be interrupted, modified or discontinued at any time.
We may add, modify or remove features from time to time.
. Disclaimers & Liability
10.1 No unlawful exclusions
Nothing in these Terms excludes or limits any non-excludable consumer rights under applicable law.
10.2 General disclaimers
To the maximum extent permitted by law, the Services are provided “as is” and “as available.” We do not guarantee uninterrupted or error-free operation.
10.3 Limitation of liability
To the maximum extent permitted by law, our total liability for all claims arising out of or relating to the Services is capped at the greater of:
(a) the amounts you paid to us in the 12 months before the event giving rise to liability; or
(b) AUD 100.
We are not liable for any indirect, incidental, special, consequential or punitive damages, or for loss of profits, revenue, data, goodwill or business interruption, except where such limitation is prohibited by law.
This limitation does not apply to valid prize entitlements confirmed under the Competition Master Terms.
Termination & Suspension
You may stop using the Services at any time and cancel your subscription in your account settings.
We may suspend, restrict or terminate your access to the Services, and/or disqualify you from competitions, if you:
• breach these Terms;
• breach the Competition Master Terms or any applicable Competition Schedule;
• engage in fraud, cheating, abuse or prohibited conduct;
• fail to pay applicable fees; or
• where required by law or reasonably necessary to protect the integrity of the Services or competitions.
Provisions that by their nature should survive termination survive, including intellectual property rights, fair play enforcement, disclaimers, liability limitations and governing law.
Communications
We may send service, account, billing and legal notices electronically (including by email or in-app).
Marketing communications are sent in accordance with our Privacy Policy and applicable law. You may unsubscribe at any time.
Governing Law & Venue
These Terms are governed by the laws of New South Wales, Australia.
The courts of that state have non-exclusive jurisdiction.
For disputes arising specifically from prize competitions, the jurisdiction provisions in the Competition Master Terms apply.
Nothing in these Terms limits mandatory consumer protections available in your place of residence.
. Dispute Resolution; No Class Actions (where lawful)
Before commencing formal proceedings, you and we agree to attempt to resolve disputes in good faith within 30 days after written notice.
Where permitted by law, claims must be brought on an individual basis and not as a class, collective or representative action.
If this provision is unenforceable for a particular claim, it will be severed and the remainder of these Terms will continue to apply.
Changes to These Terms
We may update these Terms from time to time.
If a change is material, we will provide reasonable notice. Continued use after the effective date constitutes acceptance of the revised Terms.
General
16.1 Entire agreement
These Terms, the Privacy Policy, and any applicable Competition Master Terms and Competition Schedule constitute the entire agreement between you and us regarding the Services.
16.2 Severability
If any provision is unenforceable, the remainder remains in effect.
16.3 No waiver
Failure to enforce a provision is not a waiver.
16.4 Assignment
You may not assign these Terms without our consent. We may assign them in connection with a merger, acquisition or asset transfer.
16.5 Force majeure
We are not liable for delays or failures caused by events beyond our reasonable control.
16.6 Headings
Headings are for convenience only.
Contact
Savee Group Pty Ltd
New South Wales, Australia
Email: hello@playtihi.com